8D Problem Solving Expert – Body of Knowledge

The AIGPE™ Certified 8D Problem Solving Expert Body of Knowledge is comprehensive, execution-driven, and reflects the advanced competencies required of an expert-level 8D professional. It emphasizes strategic thinking, cross-functional leadership, and mastery of both foundational and advanced tools. This Body of Knowledge prepares professionals to lead complex investigations, apply AI-enhanced analysis, design system-level solutions, and institutionalize preventive measures that ensure failures are eliminated—not just managed.

AIGPE Body of Knowledge for Certified 8D Problem Solving Expert

1.0 Introduction to 8D Problem Solving

1.1 8D Problem Solving in the Big Picture
1.2 History of 8D Problem Solving
1.3 When and Why to Use 8D Problem Solving?
1.4 The Difference Between 8D Problem Solving and Six Sigma

2.0 Discipline 1 (D1) – Establish the Team

2.1 Building a Cross-Functional Team
2.2 Team Dynamics and Communication

3.0 Discipline 2 (D2) – Describe the Problem

3.1 Introduction to D2 – Describe the Problem
3.2 How to Use the 5W2H Method
3.3 Using the Is / Is Not Tool
3.4 How to Draft a Problem Statement That Works?
3.5 Data Collection and Visualization
3.6 What is a Pareto Chart?
3.7 What is a Line Chart?

4.0 Discipline 3 (D3) – Develop Interim Containment Actions

4.1 Containment Strategy and Risk Mitigation
4.2 Executing and Monitoring Interim Fixes

5.0 Discipline 4 (D4) – Determine Root Causes

5.1 In-Depth Root Cause Analysis
5.2 The Power of Asking “Why” Five Times
5.3 Brainstorming for Root Cause Discovery
5.4 Visualizing Root Causes with the Fishbone Diagram
5.5 Introduction to Deeper Root Cause Tools
5.6 Fault Tree Analysis: Breaking Down Complex Failures
5.7 How to Create a Fault Tree Analysis (Step-by-Step Construction)
5.8 Scatter Plots: Understanding the Tool
5.9 Verifying Root Cause and Escape Point

6.0 Discipline 5 (D5) – Develop Permanent Corrective Actions

6.1 Solution Brainstorming and Selection
6.2 Brainwriting – Quiet Power, Big Ideas
6.3 TRIZ – Borrowing Genius from Other Industries
6.4 Risk Analysis of Proposed Solutions
6.5 Validation of Corrective Actions

7.0 Discipline 6 (D6) – Implement and Validate the Solution

7.1 Implementation Planning and Change Management
7.2 Execution and Monitoring of Implementation

8.0 Discipline 7 (D7) – Prevent Recurrence

8.1 Institutionalizing the Fix
8.2 Systemic Improvements and Alignment

9.0 Discipline 8 (D8) – Closure and Team Celebration

8.1 8D Report and Documentation
8.2 Recognizing the Team and Reflecting

10.0 8D Challenges and Expert Tips

8.1 Challenges in Implementing 8D Expert Tips for Implementing 8D Problem Solving Methodology

8.2 Recognizing the Team and Reflecting

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