8D Problem Solving Specialist - Body of Knowledge

The AIGPE™ Certified 8D Problem Solving Specialist Body of Knowledge is structured, action-oriented, and reflects the essential competencies required of a Certified 8D professional. It focuses on practical tools, disciplined methodology, and real-world application to lead root cause investigations, implement corrective actions, and prevent problem recurrence.

AIGPE Body of Knowledge for Certified 8D Problem Solving Specialist

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1.0 Foundations of 8D in Service Organizations

1.1 Overview of the 8D Methodology?
1.2 Origins of 8D Problem Solving

2.0 Problem Identification and Containment (D1–D3)

2.1 Forming the Team (D1)?
2.2 Defining the Problem (D2)
2.3 Interim Containment Actions (D3)

3.0 Root Cause Analysis (D4)

3.1 Investigating Root Causes in Service Processes?
3.2 Verifying the Root Cause

4.0 Developing and Implementing Solutions (D5–D6)

4.1 Crafting Corrective Actions (D5)?
4.2 Implementing the Solution (D6)

5.0 Preventing Recurrence and Closure (D7–D8)

5.1 Preventing Future Issues (D7)?
5.2 Recognizing the Team and Lessons Learned (D8)

6.0 Mastering 8D for Real-World Impact

6.1 8D Problem Solving in Action in the Service Industry?
6.2 Challenges in implementing 8D Problem Solving Methodology?

ADVANCED INNOVATION GROUP PRO EXCELLENCE (AIGPE)

AIGPE Body of Knowledge for Certified 8D Problem Solving Specialist